Privacy Policy
Your Operational Data Integrity Is Our Highest Priority.
Built on transparency and industrial-grade security, we are fully committed to protecting your
corporate infrastructure, operational metrics, and data privacy.
Effective Date: May 20, 2026 Last Updated: May 20, 2026
Welcome to IOTMATRIX (accessible via https://iotmatrix.in). We build smart engineering & Factory Monitoring Systems, including MatrixIQ, our Energy Monitoring System, Machine Monitoring System, Water Management System, Cold Storage Management System, and Building Management System. It helps industries run efficiently. Because we work with scaled manufacturing units and enterprise businesses, we know how critical data confidentiality is. This Privacy Policy outlines exactly how we collect, use, protect, and handle your information when you use our website, cloud platforms, and connected IoT hardware.
Privacy Policy — IOTMATRIX Pvt Ltd
How we collect, use, and protect your business and industrial operational data across the MatrixIQ platform.
The Two Types of Data We Collect
To provide our industrial automation and monitoring services, we process two distinct categories of information:
A. Business & Account Information
- ✓Contact details (name, business email address, phone number)
- ✓Company information (company name, manufacturing sector, factory location)
- ✓Account credentials used to log into the MatrixIQ platform or custom software dashboards
B. Industrial Operational Data
- ✓Energy & Utility Metrics: circuit-level power draw, voltage spikes, and idle machinery footprint
- ✓Machine & Asset Logs: production uptime, operational cycles, and motor health indicators
- ✓Environmental & Resource Data: water flow rates, storage tank levels, and cold storage temperature tracking
- ✓System Logs: IP addresses of accessing devices, browser types, and user activity timestamps
How We Use Your Information
We use the collected data strictly to run our business, keep your factory secure, and provide accurate insights.
- ✓To Run the Platform: We use your Industrial Operational Data to generate real-time charts, predictive maintenance alerts, and automated energy audit reports on your dashboard.
- ✓To Improve Our Technology: We analyze aggregated, anonymous data trends to optimize our IoT sensor algorithms and software features. Your specific factory data is never mixed with other companies.
- ✓To Keep in Touch: We use your Business Information to send crucial system alerts (like machine anomaly warnings), respond to technical support tickets, and share practical industrial automation tips or product updates.
Data Protection: How We Keep Industrial Data Safe
We manage high-capacity infrastructure, which means we treat data security like a core utility.
- ✓Encryption: All data traveling from your physical factory sensors and gateways to our cloud servers is encrypted using industry-standard secure protocols.
- ✓Access Control: Your specific plant data is locked down. Only authorized users created under your corporate account — and highly restricted IOTMATRIX technical engineers assisting with system maintenance — can view it.
- ✓No Selling of Data: We do not sell, rent, or trade your corporate information or your factory's operational data to third-party marketing companies.
Third-Party Sharing: When Do We Share Data?
We only share information with external entities under these strict conditions:
- ✓Trusted Infrastructure Service Providers: We use highly secure cloud hosting platforms (AWS) and trusted database services to keep your dashboard running 24/7. These partners are legally bound to protect your data and cannot use it for any other purpose.
- ✓Legal Requirements: If required by law, regulation, or a valid legal authority to protect the safety and rights of IOTMATRIX or our clients, we may disclose relevant information.
Cookies and Web Tracking
Our website uses basic cookies to improve your browsing experience, remember your dashboard login state, and analyze website traffic patterns via tools like Google Analytics. You can easily adjust your web browser settings to block cookies, though doing so might cause parts of our software dashboard to log you out unexpectedly.
Your Rights and Control Over Data
As our client, you retain full ownership of your business data. You have the right to:
- ✓Review, correct, or update your account profile details at any time as per IOTMATRIX terms and conditions.
- ✓Request a complete export of your historical machinery or energy tracking data for internal archiving.
- ✓Request the permanent deletion of your business accounts and associated cloud data if you choose to terminate your IOTMATRIX services.
Updates to This Privacy Policy
As we roll out new features within MatrixIQ or expand our automation services, we may occasionally update this policy. When changes are made, we will update the "Last Updated" date at the very top of this page. We encourage you to review this section periodically to stay informed about how we safeguard your facility's intelligence.
Reach Out to Us
If you have any questions, concerns, or technical inquiries regarding this Privacy Policy or how your plant data is handled, please reach out to our team: